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Customer Service
Order Processing
Fax/Mail Orders
Return Policy
Privacy
Security
Payment Options
Shipping & Handling
Free Shipping
International Shipments
Sales Tax
Gift boxes
Customer Feedback
Contact Us
Order
Processing
We only accept
orders with US billing and shipping addresses. Prices and payments
are in US dollars. If a product is out of stock, we will notify
you on the product detail page. Some products sell out quickly.
In the event of merchandise unavailability once an order has been
placed, you will be notified by e-mail. After placing your order
you will receive an e-mail with order confirmation. Your credit
card will be charged at the time of shipment. To ship to PO, APO,
or FPO Boxes, you may only place your order by phone.
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Fax/Mail
Orders
We realize
that some shoppers may not feel comfortable having their transactions
processed online. As an alternative, Siena Julia offers you the
option of faxing your order or mailing it via US post when checking
out. Place the items you wish to purchase in your shopping bag.
Once you proceed to checkout, you will have the option to order
by fax or mail. Print the order form, which will already include
your order information. All you need to do is fill in the personal/billing
information and fax or mail the form to Siena Julia.
Fax
Number: (858) 792-7077
Mailing Address:
Siena Julia
Flower Hill Promenade
2710 Via De La Valle, Suite B-110,
Del Mar, CA 92014
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Return
Policy
Your satisfaction
is guaranteed. You may return your
merchandise within 14 days from the shipping date for a full refund
of the purchase price, excluding gift wrap, shipping and handling
charges. Refunds for gift certificates will be issued to the original
purchaser and in the same tender only.
Merchandise
must be returned in its original packing material to ensure safe
shipment. We recommend our customers use the self-addressed return
label included in their shipment. Do not accept packages that appear
to be damaged.
To return merchandise,
please use the following instructions:
- The returned
merchandise should be undamaged. Siena Julia reserves the right
to evaluate the condition of the merchandise. If the merchandise
was damaged by the purchaser, Siena Julia will not grant a refund
for the damaged merchandise. Specifically, with respect to damaged
merchandise, Siena Julia will grant a refund, including cost of
returning the merchandise, only if the merchandise was damaged
by Siena Julia during shipping.
- Please use
the return form contained in your order. On the form, indicate
which item(s) you are returning and the reason for return of the
item(s).
- Pack the
merchandise with the original packing material and include the
return form in the box. Address the package using the return address
label included with your original shipment.
- The cost
of returning unwanted purchases rests with the customer. Siena
Julia will only accept packages with shipping charges prepaid.
Also, returned merchandise should be insured for its full value
with the shipping company. The customer must be able to provide
shipping/delivery confirmation.
- Upon receipt
of the returned merchandise and verification of compliance with
the above stated terms and conditions, a full refund of the purchase
price will be credited to the credit card account used to place
the order, or a check issued if the purchase was made by personal
check or money order. Please allow two to three weeks for processing
the refund.
Return Address for All Merchandise:
Siena Julia
Flower Hill Promenade
2710 Via De La Valle, Suite B-110,
Del Mar, CA 92014
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Privacy
We are committed
to protecting the privacy of our customers. Your information is
used solely to process your order and enhance your shopping experience.
It is Siena Julia's policy to ensure that your personal information
is handled in a responsible and secure manner. When you order, we
ask for your name, e-mail address, billing and mailing address,
telephone number, credit card type, number and expiration date.
This allows us to process and fill your order. Also, we collect
contact information for gift recipients in order to ensure correct
gift delivery. Financial information (credit card numbers, credit
card expiration dates, billing address, etc.) that is collected
is used to bill you for products and services. Financial information
is not used for any other purpose than billing.
From time to
time, we may notify you concerning new services, products and special
offers. If you would rather not receive this information, please
indicate so by sending us a message using our online form.
In summary, we use customer information to fill your order, send
you information about our company, and contact you when necessary.
We do not sell, trade or rent your personal information to others.
Finally, we'd
like to let you know that Siena Julia uses "cookie" technology.
This technology allows a web site to store some information on the
visitor's computer in the form of a "cookie" or a similar file.
These files would allow Siena Julia to keep track of a customer's
visits to our site, what you put into your shopping cart and other
preferences. "Cookies" cannot be used by us to retrieve any personal
information about you from your computer unless such information
was knowingly and willingly provided by you. Most web browsers allow
web users to exercise control over such files on their computers
by erasing them, blocking them, or notifying the user when such
a file is stored. We encourage you to refer to this privacy policy
on an ongoing basis so that you are continuously apprised of Siena
Julia's current privacy policy.
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Security
To protect customer
information, Siena Julia utilizes Secure Sockets Layer (SSL) technology.
SSL was designed by Netscape to provide a secure means of interacting
with web sites through data encryption, server authentication, and
message integrity services. Specifically, we use VeriSign for the
SSL encryption and server authentication. Siena Julia.com utilizes
SSL to receive customer billing, shipping, and credit card information.
Name, address and credit card information is encrypted through VeriSign's
service. When entering this information you may check the URL line
on your browser. A line beginning with "https" signifies that your
information is being processed through SSL. Questions regarding
Siena Julia's use of the SSL technology can be submitted using our
online form.
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Payment
Options
We accept the
following credit cards:
- Visa
- MasterCard
- Discover
- American
Express
We also accept
personal checks and money orders for orders received by mail. Make
checks and money orders payable to the order of "Siena Julia". Orders
paid by personal check will not be processed until the check clears.
Mailing Address:
Siena Julia
Flower Hill Promenade
2710 Via De La Valle, Suite B-110,
Del Mar, CA 92014
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Holiday delivery deadlines for delivery by Dec. 24th (Christmas Eve) for available shipping options*
Orders must be placed before 2:00 PM PST by the following dates:
Standard (UPS Ground) – Delivery Schedule by State
Dec 17th CT, DC, DE, MA, MD, ME, NC, NH, NY, PA, RI, SC, VA, VT, WV
Dec 18th AL, AR, FL, GA, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, MT, ND, NE, NJ, OH, SD, TN, TX, WI
Dec 19th CO, ID, NM, OK, OR, WA, WY
Dec 22nd AZ, CA, NV, UT
3 Day Air - Dec 19th before 2:00 PM PST
2nd Day Air - Dec 22nd before 2:00 PM PST
Next Day Air - Dec 23rd before 2:00 PM PST
* We are not responsible for any delays due to severe weather conditions.
Shipping & Handling
We offer several
shipping options - Ground, 3rd Day, 2nd Day, Next Day, and Saturday.
The arrival time of your order depends on when you place your order
and the shipping option that you choose. Order arrival timetables
are explained below - NOTE that weekends and holidays affect the
delivery timeline. At this time, we are unable to ship to non-U.S.
addresses.
Shipping and
handling expenses are the customer's responsibility. These charges
are calculated based on the shipping location and the weight of
the shipment, and will be displayed for your review prior to the
time when you are asked to choose a payment option and enter the
payment information.
Please note
that Ground shipping is not available for shipments to Alaska and
Hawaii. Shipments to these locations must use 2nd Day or Next Day.
-
Ground
- Allow 3 to
7 days for delivery
- 3rd Day
Air - Delivery Schedule:
Note: For each holiday add an extra day to the delivery schedule
below.
| Orders
Received by |
Orders
Delivered on |
| Monday
by 2:00 PM PST |
Thursday |
| Tuesday
by 2:00 PM PST |
Friday |
| Wednesday
by 2:00 PM PST |
Monday |
| Thursday
by 2:00 PM PST |
Tuesday |
| Friday |
Wednesday |
|
Saturday & Sunday |
Thursday |
- 2nd Day
Air - Delivery Schedule:
Note: For each holiday add an extra day to the delivery schedule
below.
| Orders
Received by |
Orders
Delivered on |
| Monday
by 2:00 PM PST |
Wednesday |
| Tuesday
by 2:00 PM PST |
Thursday |
| Wednesday
by 2:00 PM PST |
Friday |
| Thursday
by 2:00 PM PST |
Monday |
| Friday |
Tuesday |
|
Saturday & Sunday |
Wednesday |
- Next Day
Air - Delivery Schedule:
Note: For each holiday add an extra day to the delivery schedule
below.
Note: Saturday Delivery is available for orders placed Thursday
after 2PM PST and Friday before 2PM PST.
| Orders
Received by |
Orders
Delivered on |
| Monday
by 2:00 PM PST |
Tuesday |
| Tuesday
by 2:00 PM PST |
Wednesday |
| Wednesday
by 2:00 PM PST |
Thursday |
| Thursday
by 2:00 PM PST |
Friday |
| Friday
|
Monday |
| Saturday
by 1:00 PM PST |
Monday |
|
Saturday & Sunday |
Tuesday |
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Shopping Bag
Free
Shipping
Free Standard (Ground) Shipping applies for online order totals of $100 or more. Minimum purchase amount for Free Shipping does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping only and may not be applied to 3 Day Air, 2nd Day Air, and Next Day Air options. Free Shipping offer cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or APO/FPO addresses. Offer not valid on international orders and can not be combined with other offers. Offer may end without any prior notification.
International
Shipments
Sorry, we can
not accept international shipments at this time.
Sales
Tax
Sales taxes
will not apply to shipments outside the state of California. Orders
shipped within the state of California will be charged the applicable
sales tax.
Gift
Boxes
With the exception
of paintings, we'll be delighted to gift box anything that you purchase
from Siena Julia for a flat fee of $4.95 per order, as well as include
a greeting card. You can choose from the greeting cards that we
offer: Christmas, wedding, mother's day, Valentine's day, birthday,
all occasion. We'll also include your message of up to 150 characters
(including punctuation and spaces - approximately 20-25 words) on
the greeting card. Gift box request and greeting card selection
are offered on the customer billing and shipping information page.
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Customer
Feedback
We would like
to hear from you. Your feedback is greatly appreciated. Please help
us to serve you better by sending your comments using our online form.
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Contact Us
We would like
to hear from you. You may reach us using one of the following methods:
- Customer Service
- Call us at (888) 350-2651
- Submit our online form
- Email us at CustomerService@SienaJulia.com
- Fax us at (858) 792-7077
- Corporate Relations
- Email us at Corporate@SienaJulia.com
- Fax us at (858) 792-7077
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