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FREE SHIPPING on online orders over $65, with code FreeShip.
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Customer Service

Order Processing
Return Policy
Privacy
Security
Payment Options
Shipping & Handling
Free Shipping
International Shipments
Sales Tax
Gift boxes
Customer Feedback
Contact Us

Order Processing

We only accept orders with US billing and shipping addresses. Prices and payments are in US dollars. If a product is out of stock, we will notify you on the product detail page. Some products sell out quickly. In the event of merchandise unavailability once an order has been placed, you will be notified by e-mail. After placing your order you will receive an e-mail with order confirmation. Your credit card will be charged at the time of shipment. To ship to PO, APO, or FPO Boxes, you may only place your order by phone.

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Return Policy

Your satisfaction is guaranteed. You may return your merchandise within 14 days from the shipping date for a full refund of the purchase price, excluding gift wrap, shipping and handling charges. Refunds for gift certificates will be issued to the original purchaser and in the same tender only.

Merchandise must be returned in its original packing material to ensure safe shipment. We recommend our customers use the self-addressed return label included in their shipment. Do not accept packages that appear to be damaged.

To return merchandise, please use the following instructions:

  1. The returned merchandise should be undamaged. Siena Julia reserves the right to evaluate the condition of the merchandise. If the merchandise was damaged by the purchaser, Siena Julia will not grant a refund for the damaged merchandise. Specifically, with respect to damaged merchandise, Siena Julia will grant a refund, including cost of returning the merchandise, only if the merchandise was damaged by Siena Julia during shipping.
  2. Please use the return form contained in your order. On the form, indicate which item(s) you are returning and the reason for return of the item(s).
  3. Pack the merchandise with the original packing material and include the return form in the box. Address the package using the return address label included with your original shipment.
  4. The cost of returning unwanted purchases rests with the customer. Siena Julia will only accept packages with shipping charges prepaid. Also, returned merchandise should be insured for its full value with the shipping company. The customer must be able to provide shipping/delivery confirmation.
  5. Upon receipt of the returned merchandise and verification of compliance with the above stated terms and conditions, a full refund of the purchase price will be credited to the credit card account used to place the order, or a check issued if the purchase was made by personal check or money order. Please allow two to three weeks for processing the refund.

Return Address for All Merchandise:
Siena Julia
2240 Encinitas Blvd Ste D
Encinitas, CA 92024

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Privacy

We are committed to protecting the privacy of our customers. Your information is used solely to process your order and enhance your shopping experience. It is Siena Julia's policy to ensure that your personal information is handled in a responsible and secure manner. When you order, we ask for your name, e-mail address, billing and mailing address, telephone number, credit card type, number and expiration date. This allows us to process and fill your order. Also, we collect contact information for gift recipients in order to ensure correct gift delivery. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services. Financial information is not used for any other purpose than billing.

From time to time, we may notify you concerning new services, products and special offers. If you would rather not receive this information, please indicate so by sending us a message using our online form. In summary, we use customer information to fill your order, send you information about our company, and contact you when necessary. We do not sell, trade or rent your personal information to others.

Finally, we'd like to let you know that Siena Julia uses "cookie" technology. This technology allows a web site to store some information on the visitor's computer in the form of a "cookie" or a similar file. These files would allow Siena Julia to keep track of a customer's visits to our site, what you put into your shopping cart and other preferences. "Cookies" cannot be used by us to retrieve any personal information about you from your computer unless such information was knowingly and willingly provided by you. Most web browsers allow web users to exercise control over such files on their computers by erasing them, blocking them, or notifying the user when such a file is stored. We encourage you to refer to this privacy policy on an ongoing basis so that you are continuously apprised of Siena Julia's current privacy policy.

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Security

To protect customer information, Siena Julia utilizes Secure Sockets Layer (SSL) technology. SSL was designed by Netscape to provide a secure means of interacting with web sites through data encryption, server authentication, and message integrity services. Specifically, we use VeriSign for the SSL encryption and server authentication. Siena Julia.com utilizes SSL to receive customer billing, shipping, and credit card information. Name, address and credit card information is encrypted through VeriSign's service. When entering this information you may check the URL line on your browser. A line beginning with "https" signifies that your information is being processed through SSL. Questions regarding Siena Julia's use of the SSL technology can be submitted using our online form.

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Payment Options

We accept the following credit cards:

  • Visa
  • MasterCard
  • Discover
  • American Express

We also accept personal checks and money orders for orders received by mail. Make checks and money orders payable to the order of "Siena Julia". Orders paid by personal check will not be processed until the check clears.

Mailing Address:
Siena Julia
2240 Encinitas Blvd Ste D
Encinitas, CA 92024

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Mother's Day delivery deadlines for delivery by May 10th for available shipping options*

- Order Standard delivery by midnight of Tuesday May 5th for Mother’s Day Delivery
- Order 2nd Day Air by midnight of Wednesday May 6th for Mother’s Day Delivery

* We are not responsible for any delays due to severe weather conditions.


Shipping & Handling

We offer several shipping options - Ground, Exress, 2nd Day, and Saturday. The arrival time of your order depends on when you place your order and the shipping option that you choose. Order arrival timetables are explained below - NOTE that weekends and holidays affect the delivery timeline. At this time, we are unable to ship to non-U.S. addresses.

Shipping and handling expenses are the customer's responsibility. These charges are calculated based on the shipping location and the weight of the shipment, and will be displayed for your review prior to the time when you are asked to choose a payment option and enter the payment information.

Please note that Ground shipping is not available for shipments to Alaska and Hawaii. Shipments to these locations must use 2nd Day.

  • Ground - Allow 3 to 7 days for delivery
  • Express - Delivery Schedule:
    Note: For each holiday add an extra day to the delivery schedule below.
    Orders Received by Orders Delivered on
    Monday by 2:00 PM PST Thursday
    Tuesday by 2:00 PM PST Friday
    Wednesday by 2:00 PM PST Monday
    Thursday by 2:00 PM PST Tuesday
    Friday by 2:00 PM PST Wednesday
    Saturday & Sunday Thursday
  • 2nd Day Air - Delivery Schedule:
    Note: For each holiday add an extra day to the delivery schedule below.
    Orders Received by Orders Delivered on
    Monday by 2:00 PM PST Wednesday
    Tuesday by 2:00 PM PST Thursday
    Wednesday by 2:00 PM PST Friday
    Thursday by 2:00 PM PST Monday
    Friday by 2:00 PM PST Tuesday
    Saturday & Sunday Wednesday

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Free Shipping

• Free Standard (Ground) Shipping applies for online order totals of $65 or more.
• Applies to eligible items.
• Items added to the Shopping Cart when free shipping is in effect, but not purchased until after the promotion ends, will not receive free shipping.
• Shipping fees, giftwrap charges, and taxes are not included in calculating purchase amount if offer has a threshold.
• Canceling items may affect eligibility for this free shipping offer.
• Applies to Standard Shipping only.
• Applies only to orders shipping to a single address.
• Free Shipping does not apply to sale items.
• Cash value of offer is $0.001.
• Offer is not for resale and is not redeemable for cash.
• If you return items purchased using this offer, and your order drops below the threshold, then you may be charged a shipping fee.
• Free Shipping offer cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or APO/FPO addresses.
• Offer not valid on international orders and can not be combined with other offers.
• Offers are available for a limited time and may end without notice.

International Shipments

Sorry, we can not accept international shipments at this time.

Sales Tax

Sales taxes will not apply to shipments outside the state of California. Orders shipped within the state of California will be charged the applicable sales tax.

Gift Boxes

With the exception of paintings, we'll be delighted to gift box anything that you purchase from Siena Julia for a flat fee of $4.95 per order, as well as include a greeting card. You can choose from the greeting cards that we offer: Christmas, wedding, mother's day, Valentine's day, birthday, all occasion. We'll also include your message of up to 150 characters (including punctuation and spaces - approximately 20-25 words) on the greeting card. Gift box request and greeting card selection are offered on the customer billing and shipping information page.

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Customer Feedback

We would like to hear from you. Your feedback is greatly appreciated. Please help us to serve you better by sending your comments using our online form.

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Contact Us

We would like to hear from you. You may reach us using one of the following methods:

  • Customer Service
    - Call us at (858) 792-7030
    - Submit our online form
    - Email us at CustomerService@SienaJulia.com
  • Corporate Relations
    - Email us at Corporate@SienaJulia.com
  • Affiliate Program
    - Email us at Affiliates@SienaJulia.com

  • Corporate Sales
    - Email us at Sales@SienaJulia.com

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